United States Military Verification FAQ

We salute our military and to show our appreciation for their service, Eastbay is offering a military discount. Active and Retired (receiving retirement benefits) service members of the Army, Navy, Air Force, Marines and Coast Guard and their eligible dependents may receive a discount off their purchase. To qualify for this discount, just complete our safe and secure verification process. Some exclusions may apply.

Why do I have to go through a verification process?

You are requesting access to a program reserved specifically for the men and women of our United States Military. For quality control purposes, and to ensure only those people who fall under the required conditions are able to obtain this special offer, we have a verification process we ask you to participate in. You will only need to be successfully verified once, then the military discount can be applied to future purchases.

Who is SheerID?

SheerID is a third-party verification service that works on behalf of retailers to check and verify military credentials. For information on our services, visit us at www.SheerID.com.

What kind of proof do you require?

We accept a wide variety of readily available forms of documentation. We are looking for an official document that clearly shows your first & last name and a clear affiliation with the military. Our system is safe and secure, but for additional peace of mind, we strongly suggest any documentation sent to us have sensitive information blacked out before it is uploaded. Providing documentation to us is optional, but without something to verify your credentials, we will be unable to successfully complete your request.

I don't want to do this online, how can I talk to a real person?

Currently, this offer is only being verified via our online service. Our secure process is the fastest way to complete your verification and successfully access your offer. If you have extenuating circumstances, please contact us at customerservice@sheerid.com

Will SheerID sell or share my ID and information?

No. This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

I have questions that aren't covered here. Can you help me?

Yes, of course! Please feel free to contact us at customerservice@sheerid.com. Someone from the SheerID office will be in touch with you within 24 business hours.

What happens if I can't prove I'm in the military?

This rarely happens. All military service men and women are given some kind of official document that we'll accept, but on the occasion you cannot provide us any acceptable proof of validation, we will not be able to allow you to continue to the offer.

But to be clear, if you are currently in the military, are receiving retirement benefits from the military, or are an immediate family member, you have a document we can verify.